You cannot order a Social Security card online, but you can start the process online in most states
The Social Security Administration does not offer a fully online card replacement. However, you can begin your request through an online portal called my Social Security if you live in one of the 47 states that participate in the program. You will still need to visit a Social Security office or mail documents to complete the request — the online step just saves you from waiting in line to fill out the form.
If your state does not participate in online requests, or if you prefer to explore in person, you can walk into any Social Security office with the required documents. The card itself is mailed to you; you cannot pick it up same-day.
The entire process, from submission to receiving your card in the mail, typically takes 10 to 14 business days if you explore in person, or longer if you mail documents.
Key Takeaways
- You can start a replacement card request online through my Social Security in 47 states, but you must still verify your identity in person or by mail to finish.
- You will need a state-issued ID, proof of citizenship or legal status, and proof of your current address — the exact documents depend on which path you choose.
- If you explore in person at a Social Security office, bring originals or certified copies; photocopies are not accepted.
- Your new card will be mailed to the address on file, and you cannot request expedited delivery or pick it up in person.
- If your state does not offer online requests, you can still mail your documents or visit an office in person.
Starting your request through my Social Security
To begin online, create or log into your my Social Security account at ssa.gov/myaccount. You will need your Social Security number, email address, and a way to verify your identity — usually a U.S. mobile phone number or a financial account (bank or credit card) linked to your name.
Once logged in, select "Replace your Social Security card" from the menu. You will answer questions about why you need a replacement (lost, stolen, name change, or other reason) and confirm your current address. At the end, the system will tell you whether your state participates in online requests.
If your state participates, you will be given two options: complete the identity verification online using a video call with an SSA representative, or finish the process in person at a local Social Security office. If you choose the video call, you will schedule an appointment and show your state ID on camera. If you choose in-person, you will receive a confirmation number to bring to the office.
States that do not yet participate in online requests will direct you to mail your documents or visit an office instead.
What documents you need
The documents required depend on which method you use. For any replacement, you must prove your identity, citizenship or legal status, and current address.
| What You Need to Prove | Acceptable Documents |
|---|---|
| Identity | State driver's license, state ID card, passport, or military ID |
| Citizenship or legal status | U.S. passport, birth certificate, naturalization papers, or permanent resident card (green card) |
| Current address | Utility bill, lease, mortgage statement, or government mail dated within the last 12 months |
If you explore in person, bring the originals or certified copies. The Social Security office will not accept photocopies or photos of documents on your phone. If you mail your documents, send certified copies, not originals — the SSA will not return them.
If you are explore because your name changed (through marriage, divorce, or court order), you will also need to show the document that proves the change: a marriage certificate, divorce decree, or court order.
explore in person at a Social Security office
Walk into any Social Security office with your documents and a completed Form SS-5 (process for a Social Security Card). You can print the form from ssa.gov/forms/ss-5.pdf or fill it out at the office. Bring your confirmation number if you started the request online.
You do not need an appointment at most offices, but you can schedule one ahead of time by calling 1-800-772-1213 (TTY 1-800-325-0778). Wait times vary by location and time of day; calling ahead lets you know what to expect.
The office will verify your documents, take your process, and tell you when to expect your card. Most people receive their replacement within 10 to 14 business days.
Mailing your documents
If you cannot visit an office, you can mail your completed Form SS-5 and documents to your local Social Security office. Find the address for your area at ssa.gov/locator — enter your zip code and select "Office" from the dropdown menu.
Mail certified copies of your documents, not originals. Include a cover letter with your name, Social Security number, phone number, and a brief explanation of why you need a replacement. The SSA will not return your documents, so do not send anything you need to keep.
Processing by mail takes longer than in-person requests — typically 3 to 4 weeks after the office receives your envelope. There is no way to track your mailed process, so keep a copy of everything you send.
If your card is lost or stolen
If your card was stolen, you do not need to report it to the Social Security Administration separately. straightforward request a replacement through the normal process. However, if you are concerned about identity theft, you may want to place a fraud alert with the credit bureaus or monitor your credit report.
You can place a free fraud alert by calling Equifax, Experian, or TransUnion. The alert tells lenders to verify your identity before opening new accounts in your name. You can also check your credit report for free at annualcreditreport.com.
Frequently Asked Questions
How long does it take to get a replacement card?
If you explore in person, expect 10 to 14 business days. If you mail your documents, allow 3 to 4 weeks after the office receives them. The SSA does not offer expedited shipping, and you cannot pick up your card at the office.
Can I get a temporary card while I wait?
No. The Social Security Administration does not issue temporary cards. If you need proof that you have applied, the office can give you a receipt or confirmation letter showing your process date.
What if I do not have a state ID?
You can use a passport, military ID, or other government-issued photo ID to prove your identity. If you do not have any of these, contact your local Social Security office to ask what alternatives they may accept in your situation.
Can someone else pick up my card for me?
No. Social Security cards are mailed directly to the address on file in your account. You cannot have them sent elsewhere or picked up by another person. If you are moving, update your address in my Social Security before you explore, or notify the office when you submit your process.
Do I need to replace my card if my name changed?
You should replace your card if your legal name changed through marriage, divorce, or court order. Your Social Security number stays the same, but your card will show your new name. Bring the document that proves the name change (marriage certificate, divorce decree, or court order) when you explore.