What Optom Hearing Aids Are and How They Work

Optom hearing aids are over-the-counter devices sold directly to consumers without a prescription or hearing test. They amplify sound for people with mild to moderate hearing loss. Unlike prescription hearing aids fitted by an audiologist, Optom devices come pre-programmed and you adjust them yourself using a smartphone app or physical buttons.

The devices use digital technology to process sound and deliver it through a speaker into your ear canal. Most models include noise reduction features and directional microphones that pick up sound from in front of you more than from behind. Battery life typically ranges from a few days to a week, depending on the model and how often you use it.

Optom hearing aids became available to U.S. consumers in 2022 after the FDA created a new category for over-the-counter devices. This means they bypass the traditional route of seeing an audiologist and getting a custom fitting, which can cost significantly more.

Key Takeaways

  • Optom hearing aids work best for mild to moderate hearing loss and do not require a hearing test or audiologist visit to purchase.
  • You control the volume and settings yourself through an app, so you need to be comfortable adjusting technology on your phone.
  • These devices cost less than prescription hearing aids but may not fit as precisely or offer the same level of customization.
  • If you have severe hearing loss, sudden hearing loss, or ear pain, you should see an audiologist or doctor before trying over-the-counter devices.
  • Optom and other over-the-counter brands are not covered by Medicare, though some private insurance plans may offer partial coverage.

Who Should and Should Not Use Optom Hearing Aids

Optom hearing aids work best if you have mild to moderate hearing loss and want a lower-cost option without waiting for an audiologist appointment. They are also useful if you want to try a hearing aid before committing to a prescription device, or if you need a backup pair.

You should not use Optom devices if you have severe hearing loss, sudden hearing loss in one or both ears, ear pain, drainage from your ear, or a feeling of fullness in your ear. These symptoms can signal a medical problem that needs a doctor's attention first. If you are over 60 and have never had your hearing tested, seeing an audiologist or your primary care doctor before buying an over-the-counter device is a good idea — they can rule out treatable causes of hearing loss.

Optom hearing aids also require you to manage settings on a smartphone app. If you are not comfortable using a phone app or prefer hands-on support from a professional, a prescription hearing aid with audiologist follow-up may suit you better.

How Optom Hearing Aids Compare to Prescription Devices

The main difference is customization and support. A prescription hearing aid is programmed based on your individual hearing test results and adjusted by an audiologist over multiple visits. An Optom device comes with preset programs you select and adjust yourself. Prescription aids often have more advanced features, longer battery life, and smaller, more discreet designs.

Optom devices cost between $500 and $1,500 per pair, while prescription hearing aids typically range from $2,000 to $6,000 or more. Optom devices are not covered by Medicare or most private insurance plans. Some private plans cover a portion of over-the-counter hearing aids, so check your plan documents or call your insurance company to ask.

Prescription hearing aids come with warranty coverage, repair services, and ongoing adjustments included in the price. Optom devices usually have a limited warranty and you handle troubleshooting yourself or contact the manufacturer's customer service line.

Steps to Use Optom Hearing Aids Correctly

Start by downloading the Optom app on your smartphone before your devices arrive. When they come, charge them fully — this usually takes two to four hours. Insert the batteries or charging case according to the instructions, then open the app and follow the pairing steps to connect the hearing aids to your phone via Bluetooth.

The app will guide you through initial setup, including selecting your hearing profile. Some models ask you to take a quick hearing check within the app; others let you choose a preset profile based on your hearing loss level. Start with the lowest volume setting and increase it gradually over a few days as your ears adjust to amplified sound.

Wear the devices for short periods at first — one to two hours — then gradually extend the time. This helps your brain adapt to amplified sound. Keep the app open to track battery life and adjust settings as needed. If you experience feedback (a whistling sound), check that the device is inserted correctly and the volume is not too high.

When to See a Doctor or Audiologist Instead

See your doctor or an audiologist if you experience sudden hearing loss in one or both ears, hearing loss that happens over a few days, ear pain, drainage from your ear, ringing in your ears that is new or worsening, or dizziness. These can be signs of infection, earwax buildup, or other medical conditions that need treatment before you use any hearing aid.

You should also see an audiologist if you try Optom devices for two to four weeks and they do not help, or if you cannot adjust the settings to hear clearly in everyday situations. An audiologist can perform a full hearing test and determine whether prescription hearing aids or a different type of device would work better for you.

If you are not sure whether your hearing loss is mild, moderate, or severe, an audiologist can tell you. Many offer free or low-cost hearing tests. Your primary care doctor can refer you or you can search for "audiologist near me" online to find local providers.

Cost, Insurance, and Payment Options

Optom hearing aids cost between $500 and $1,500 per pair depending on the model and features. Medicare does not cover over-the-counter hearing aids. Some private insurance plans cover a portion — typically $500 to $1,000 per pair — so contact your insurance company to ask what your plan covers.

If you receive Medicaid, coverage varies by state. Some state Medicaid programs cover over-the-counter hearing aids; others do not. Call your state Medicaid office or check your plan documents to find out. Many Optom retailers offer payment plans that let you pay in installments over several months with no interest if you pay within the promotional period.

Some employers offer hearing aid coverage through their health plans or wellness programs. If you are retired and have retiree health coverage, check whether hearing aids are included. Veterans may be able to get hearing aids through the VA; contact your local VA medical center to ask.

Troubleshooting Common Problems

If your Optom hearing aids produce feedback (whistling), the device may not be inserted deeply enough or the volume may be too high. Remove the device, reinsert it, and lower the volume by one or two levels in the app. If feedback continues, the device may not fit your ear properly — contact Optom customer service for help.

If you cannot hear clearly even at high volume, check that the microphone openings are not blocked by earwax or debris. Clean the device gently with a dry cloth. If the problem persists, you may need a prescription hearing aid or a different style of over-the-counter device.

If the battery drains quickly, make sure you are turning off the devices when you are not wearing them and storing them in the charging case. If battery life is still short after a few weeks, the battery may be defective — contact Optom for a replacement. If the app crashes or will not connect to the devices, try uninstalling and reinstalling the app, then restart your phone.

Frequently Asked Questions

Do I need a hearing test before buying Optom hearing aids?

No, you do not need a hearing test to purchase Optom devices. However, if you are over 60, have never had your hearing tested, or have sudden hearing loss, seeing a doctor or audiologist first is wise. They can rule out medical problems and confirm that over-the-counter devices are right for you.

Can I return Optom hearing aids if they do not work for me?

Most Optom retailers offer a return or trial period, usually 30 to 45 days. Check the return policy before you buy. Keep your receipt and original packaging. If you want to return them, contact the retailer or manufacturer within the trial period.

Will Optom hearing aids work if I have hearing loss in only one ear?

Yes, you can buy a single device if you have hearing loss in only one ear. However, most people with hearing loss in both ears benefit from wearing two devices because it helps your brain locate where sound is coming from and improves clarity in noisy places.

Can I wear Optom hearing aids while showering or swimming?

Most Optom devices are water-resistant but not waterproof, meaning they can handle splashes and sweat but should not be submerged. Remove them before showering or swimming. Check your specific model's manual for its water-resistance rating.

What should I do if one of my Optom hearing aids stops working?

First, try charging it fully and restarting it by turning it off and on. If it still does not work, contact Optom customer service with your purchase receipt and device serial number. Most devices come with a one- to three-year warranty that covers defects.